Record 100% of calls, on schedules, by business and compliance rules, and on-demand. Supervisors may monitor live calls and record any call from its start. If a caller is transferred, the recorded call segments are merged to support service quality. With Engage Screen Capture users may integrate call recordings with synchronized video recording of agent desktop activity, including email and chat, to create complete views of customer interactions.
|Warranty Support||1 year warranty from TelStrat Indonesia|