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Cisco Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging (IM), and presence. In this post-PC era when users want bring-your-own-device (BYOD) environments at the work place, today’s organization is challenged in unprecedented ways. These changes in work styles and the ever-increasing need for collaboration require organizations to have an integrated productivity solution that enables users to communicate from anywhere, using any device, on any network cost-effectively, reliably, and securely. With more than 200,000 customers worldwide, more than 60 million Cisco IP Phones, and tens of millions of soft clients deployed, Cisco Unified Communications Manager (Unified CM) is the industry leader in enterprise call and session management platforms. It delivers people-centric user and administrative experiences while supporting the full range of collaboration services including video, voice, instant messaging and presence, messaging, and mobility on Cisco as well as third-party devices.