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The Alcatel-Lucent OmniPCX Record Suite provides businesses with extra webbased audio and video call recording, as well as analytic tools. These capabilities enhance quality assurance, accelerate customer issue resolution, boost customer loyalty, and streamline employee monitoring and coaching. Alcatel-Lucent OmniPCX Record Suite is easy to adopt and extremely cost-effective with seamless integration into new and existing Alcatel-Lucent OmniPCX Enterprise Communication Server environments. Alcatel-Lucent OmniPCX Record Suite enables recording on VoIP, digital, analog, SIP trunk and more. The solution also provides monitoring and evaluation of customer — employee interactions with easy-to-use, web-based applications.